9-1-1 Suicidal Caller: Communication, Intervention & Communication
Categories:
Crisis Intervention & Behavioral Health
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About this course
- How often is 9-1-1 Suicidal Caller: Communication, Intervention & Communication scheduled?
- New sessions appear as soon as providers post them.
- Is 9-1-1 Suicidal Caller: Communication, Intervention & Communication available online or on-demand?
- Many titles are offered as virtual or self-paced—check the Upcoming list and the Online/On-Demand pages.
- Will I receive a certificate or POST credit?
- Varies by provider and state—see the class page or contact the organizer.
Course Description
This course is designed for 9-1-1 telecommunicators and front-line public safety personnel who may encounter suicidal callers during emergency calls. It provides the tools and confidence to handle these emotionally charged and high-risk situations with professionalism and empathy.
Through a combination of lecture, real-life case studies, and guided discussion, students will learn how to identify key warning signs of suicidal ideation, apply proven communication techniques to build rapport, and manage crisis calls with a focus on caller safety and responder coordination. Emphasis will be placed on understanding mental health dynamics, maintaining call control, and following local protocols.
This course is NJOETS approved!
Through a combination of lecture, real-life case studies, and guided discussion, students will learn how to identify key warning signs of suicidal ideation, apply proven communication techniques to build rapport, and manage crisis calls with a focus on caller safety and responder coordination. Emphasis will be placed on understanding mental health dynamics, maintaining call control, and following local protocols.
This course is NJOETS approved!
Upcoming Classes in TX
Currently no scheduled sessions in TX right now. Check back soon or explore similar training below.
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