Creating Organizational Culture Change

In 2016 and 2017, the Jackson County Detention Center was making national headlines for excessive use of force, federal indictments of officers for trafficking in contraband, assaults on staff, and facility conditions that had local media referring to the jail as an “eight-story human rights crisis”.
The changes that turned around the facility began with one small focus on better community relations and ultimately resulted in a 74% reduction in workers’ compensation claims.