Refund Policy

This Refund Policy describes how refunds, cancellations, and changes are handled for training events listed on LEO Network.

1. Relationship Between LEO Network and Training Providers

LEO Network is a platform that connects law enforcement professionals with training providers. Unless explicitly stated otherwise, LEO Network does not host, run, or deliver the courses listed on the site.

Each training provider sets its own policies for cancellations, rescheduling, and refunds. Those provider-specific terms govern your enrollment in a course.

2. Provider Refund Policies

Before registering for a course, you are responsible for reviewing the refund or cancellation terms provided by the training organization. These may cover:

• Deadlines for requesting a refund
• Administrative or processing fees
• Credits or transfers to future courses
• No-show or late-cancellation rules

3. Payments Processed Through LEO Network

When payments are processed through our platform or integrated payment gateways, funds are typically routed to the training provider. In most cases, refund decisions are made by the provider, not LEO Network.

If you believe a refund is due, your first step should be to contact the training provider directly using the contact details listed on the course or company page.

4. When to Contact LEO Network

You may contact LEO Network if:

• You cannot reach the training provider after reasonable attempts
• There appears to be a technical or billing error during checkout
• Transaction records in your LEO Network account do not match your expectations

While we cannot guarantee a refund, we may review the situation and, where appropriate, help facilitate communication with the provider.

5. Platform Fees

In some cases, separate platform or processing fees may apply. Such fees may be non-refundable, even if the training provider approves a course refund.

6. Chargebacks

Initiating a chargeback with your bank or card issuer may delay or complicate resolution. We encourage you to contact the training provider and, if needed, LEO Network support before filing a dispute.

7. Policy Updates

We may update this Refund Policy as our services or legal requirements change. The latest version will always be available on this page.

8. Contact

If you have questions about this Refund Policy, please contact us through our Contact Page.

Last Updated: December 4, 2025