Investigating Citizen Complaints for Supervisors
Online · Nov 5, 2026 · 2 hours · $150.00
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Description
As a supervisor, one of your many critical duties involves accepting and investigating citizen complaints against your employees. The first step in ensuring that the investigation is fair, transparent, and evidence-based is conducting a thorough preliminary investigation. This phase lays the foundation for the entire case and can significantly impact the final outcome, determining whether a complaint is sustained, unfounded, or not sustained.
A solid preliminary investigation is more than just an initial step – it is the bedrock upon which future decisions are made. In this training, we will walk through the key components of an effective preliminary investigation and provide you with a step-by-step guide to ensure you gather all the necessary facts and evidence to reach a fair and informed conclusion.
A solid preliminary investigation is more than just an initial step – it is the bedrock upon which future decisions are made. In this training, we will walk through the key components of an effective preliminary investigation and provide you with a step-by-step guide to ensure you gather all the necessary facts and evidence to reach a fair and informed conclusion.
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