Police Dispatcher Essentials
Edison, NJ · Apr 1, 2026 · 8 hours · $195
Instructor
Tim Cunningham
Description
Course Highlights Include:
Questions to ask an anonymous caller reporting a crime.
Questions to ask an anonymous caller reporting a subject armed with a firearm.
Prioritizing questions to ask during a critical incident.
The difference between a known caller and an anonymous tip.
Information needed to corroborate an anonymous tip so an officer can conduct an investigative detention.
Techniques for dealing with a hysterical caller.
Reliability of 9-1-1 calls versus main line calls.
And much more…
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Reviews for this course
Overall great course. Very informative and interesting from beginning to end. Teaching techniques kept everyone interested and willing to participate
Tim and Amy were very good instructors. Both instructors had a way of making the class feel interactive and interesting.
This class was excellent and very informative, applying directly to the job. Tim is always an excellent instructor.
Very informative class and interactive to keep it interesting.
Instructors make the class fun and interesting and a lot has been learned
Great information provided, wonderful instructors.
Great class
The class was very informative. It was nice to see the perspectives from the different agencies as well as the instructors.
Class was very informative and made you think about things as a dispatcher that you normally wouldn’t.
Good information shared about experiences and different ways to approach situations.
I absolutely enjoyed this class! I would have liked to hear from other dispatchers and some of their unusual calls. Overall, I really enjoyed this class!
Very in depth but participatory to keep you engaged
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