Added January 15, 2026

Crisis Communications: Managing a Critical Incident for Public Safety Dispatchers

Elizabethton, TN · Jul 27–28, 2026 · 20 hours · $425

Instructor

Don Haley

Description

This course will help dispatchers better manage critical incidents through stress inoculation. Live telephone and radio transmissions of recent major critical incidents will be used to help participants understand proper questioning techniques, structure responses, practice, and reevaluate their responses.

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