Crisis Communications: Managing a Critical Incident for Public Safety Dispatchers

Muscle Shoals, AL · Jul 6–7, 2026 · 20 hours · $425

Instructor

Don Haley

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Description

This course will help dispatchers better manage critical incidents through stress inoculation. Live telephone and radio transmissions of recent major critical incidents will be used to help participants understand proper questioning techniques, structure responses, practice, and reevaluate their responses.
Categories
Communication Crisis Intervention & Behavioral Health
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